Terms and Conditions

 

Contact

Please email us at info@gavinescolar.com with any customer service or webstore related questions.

Order Fulfillment

All items are hand fabricated or custom cast. All items are made to order in San Francisco, California, and will usually ship within 2-3 weeks after production. Please note that some items may take up to 4 weeks to ship. Each order goes into production upon full payment by the customer. Please allow 4 weeks for the production of your order to be completed prior to shipment. For rush service of less than 4 weeks, please contact us and we will try to accommodate your needs.

Shipping

A shipping, handling and insurance cost of $20.00 is added to all domestic shipments. All US orders are shipped and insured via USPS, UPS or FedEx and require signature for delivery.  

International Orders

A shipping, handling and insurance cost of $50.00 is added to all international orders. International orders will ship via USPS, UPS, DHL or FedEx, and  the customer is responsible for incurring any customs/duties fees. This cost is determined by each country’s customs. If you are shipping to a destination outside of the United States, then you are responsible for assuring that the item may be lawfully imported into the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Returns & Exchanges

All sales are final, as most of our items are made to order. We stand behind the quality of our pieces and are happy to discuss any problems you may have. Customers have 48 hours from receipt the order to report missing or damaged items. Please note, all shipping charges are non-refundable.

Cancellations

If you would like to cancel an order, then you must email us at info@gavinescolar.com within 24 hours of placement of the order. Many items are custom made and once production begins on the order, it cannot be cancelled.

Sales Tax

Sales tax is applicable on all orders shipped within the state of California. The rate is approximately 9%, depending on your county. If you are outside the state of California you will not be charged tax.

Repair Policy

At Gavin Escolar, quality and craftsmanship is of our utmost concern. We will repair any jewelry purchased through www.gavinescolar.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email info@gavinescolar.com if you would like request a repair for an item purchased through www.gavinescolar.com. Jewelry repairs  may be subject to a charge depending on the nature of the damage.

Gold, Black Rhodium Plated and Oxidized Pieces

Some of our items are black rhodium plated or oxidized. As with any form of plating, the finish will gradually tarnish over time. Properly caring for your piece will extend the life of its finish. This includes removing jewelry before bathing, swimming, washing your hands or working out. Also, please note that certain oils, lotions and perfumes may affect the plating. We are willing to extend a one-time re-plating or re-oxidizing service within one year from the date the order was placed, and  the customer is responsible for paying shipping costs.

Ring Sizes

All of our rings are standard US sizes. If you do not know your US size(s), we highly suggest getting your finger(s) measured by a local US jeweler. We will send you the ring size(s) that you order. There are resources online that will allow you to convert ring sizes between different countries. Please email us at info@gavinescolar.com if you would like help converting your ring size(s).